Privacy

| Privacy Policy | Secure online shopping using SSL | Packaging to respect your privacy | Courier delivery | Direct mail | FAQ on privacy |

Privacy Policy

☆

We are very respectful of the privacy of our customers . It is of utmost importance to us and forms the basis of all our business activities.

☆

The most important thing is for women to be able to enjoy their sex lives and sexuality in a safe and relaxed manner. To achieve this, we aim to listen to our customers and respect them.

☆

We collect the personal information of our customers when they order or sign-up for our membership scheme or news letter. The information thus collected is never used for any purposes other than shipping products or sending information or a catalogue (which is only sent at a customers’ request).

☆

Love Piece Club will never pass customers' personal information on to any third party.

☆

Any information you registered with us can be removed and deleted at any time at your request.

☆

Our staff receive training on how to protect customers' privacy rights and are committed to best practice in this area.

Secure online shopping using SSL

To ensure our customers can relax and enjoy their online shopping experience, Love Piece Club offers the highest security by using SSL server certificate by GlobalSign.

Packaging to respect your privacy

We are often asked by our customers how we ship our products.
All our products are carefully hand-packed by our staff in our office in order to meet customers' requirements. If the outer box contains an explicit image such as a penis or anything which can be associated with sex, we will remove the packaging.
We also pack in a way which minimizes waste.. Our staff check the products and carefully pack them under hygienic conditions. Gift packaging is offered for free.

Courier delivery

We send our products without using 'Love Piece Club' as the sender name, instead using our our registered corporate name which does not have associations with sex products.
An email will be sent to you prior to delivery informing you of the sender’s name or dispatch code. We can send our products using a personal name or another companies name as the sender if required.
Under these circumstances we will send it as 'XXX(our registered company name) at request of (customer's name)'. We can also send our products labeled as 'cosmetics' 'books' or 'PC items' if you wish. You can also collect from a post office.
As a precaution to allow for the possibility of your family opening the box by mistake, we remove any packaging which can be associated with sex products and give them extra wrapping so that they are hard to discover. If you have any concerns over your privacy, please do not hesitate to contact us.
We normally use Sagawa-Express as a courier. However, it is possible to send our products through Yamato Transport or Yu-pack so please indicate this on the order form. (For customers living in Okinawa or remote islands, only Yu-pack is available as a delivery option. Please accept our apologies for this.

Direct mail

Love Piece Club regards protecting the privacy of our customers to be of the utmost importance. You will never receive any direct mails from other companies as a result of purchasing our products. Please be assured that your privacy is securely protected and enjoy your shopping.

Should customers wish they will receive a twice yearly invitation to our sale, it will be sent in a sealed,non-transparent envelope. If you wish to receive these invitations please tick the box requesting a catalogue when placing an order.

FAQ on privacy

QCan you use any other courier than Sagawa-Express?

AWe can deliver our products through other couriers such as Yamato Transport or Yu-pack (offered by the Japan Post service). If this is the case please indicate your preference when placing your order. (For customers living in Okinawa or remote islands, only Yu-pack is available as a delivery option. Please accept our apologies for this.)

QAm I going to receive direct mail from you or others?

ALove Piece Club regards protecting the privacy of our customers as of the utmost t importance. You will never receive any direct mails from other companies as a result of purchasing our products. Please be assured that your privacy is securely protected and enjoy your shopping. Should customers wish they will receive a twice yearly invitation to our sale, it will be sent in a sealed, non-transparent envelope. If you wish to receive these invitations please tick the box requesting a catalogue when placing an order.

QI feel anxious about receiving my purchases as I am living with my family.

AYou can decide when (date and time) you would like to receive your purchase. Also you can receive it at a post office either near your home or work if you prefer. We can label our product as 'documents' or the sender can be a personal name. Please let us know how you would like your products to be delivered by providing details when placing your order.. We can also send it in another person or company's name. In this case it will be from XXX(our registered corporate name)upon request from XXX (your name)'.

QCan you remove my personal information after I have registered？

Ae can remove and destroy your personal information any time at your request. If you cannot remove this online yourself, please let us know so that we can help. If you have any concerns or questions, please do not hesitate to contact us.